Shipping & Returns | Venus Ville Furniture Policies

At Venus Ville Furniture, your satisfaction is our priority. Please review our shipping and return policy carefully before placing an order.

🚚 Shipping Information

Processing Time: Orders are typically processed within 2–5 business days. Custom throne chairs or made-to-order items may require additional production time.
Delivery Time: Standard delivery time varies by location. Tracking details will be provided once your item ships.
Shipping Methods: We partner with trusted carriers to ensure safe and timely delivery.
Shipping Fees: Calculated at checkout based on item size, weight, and destination.

🔁 Return & Refund Policy

We hope you love your purchase! However, if you're not completely satisfied, here's how we can help:

🕒 Return Window

You may return eligible items within 14 days of delivery.

✅ Return Eligibility

To qualify for a return:

Item must be unused, undamaged, and in original packaging
Return must be initiated within 14 days of delivery

🚫 Non-Returnable Items

We cannot accept returns on:

Custom or personalized throne chairs
Clearance or final sale items
Items damaged through misuse or not in original condition
Products sealed for hygiene reasons, once unsealed

💸 Refunds

Refunds are issued once the returned item is received and inspected
Original shipping costs are non-refundable
Refunds will be issued to your original payment method within 14 business days

📦 How to Return Your Order

Email us at sales@venusvillefurniture.com with your order number and reason for return.
Ship the product back to:
Venusville Furniture
8397 Augusta Place
Lone Tree, CO 80124

We recommend using a trackable and insured shipping service. We are not responsible for lost or damaged returns.

🎁 Gift Returns

If the item was marked as a gift at the time of purchase and shipped directly to you, you'll receive a gift credit upon return. If the item was not marked as a gift, or shipped to the gift giver, refunds will be issued to the original purchaser.

📩 Need Help?

For any questions about your order, returns, or shipping, reach out to our team at sales@venusvillefurniture.com — we're here to help!

Venus Ville Furniture is a brand that combines the best of both worlds: modern and classic furniture. We believe that furniture is not just a functional item, but also a reflection of your personality and style. That's why we offer a wide range of furniture that suits every taste and preference, from sleek and minimalist to elegant and timeless. Whether you need a sofa, a table, a bed, or a chair, you can find it at Venus Ville Furniture. Our furniture is made from high-quality materials and crafted with skill and passion. We are committed to delivering excellence and satisfaction to our customers.

Vision Statement
Our vision is to become a leading furniture brand that offers modern and classic furniture that enhances the beauty and comfort of your home. We aim to create furniture that is not only stylish and durable, but also affordable and accessible. We want to inspire our customers to express their individuality and creativity through our furniture. We aspire to be a brand that you can trust and rely on for all your furniture needs.